Frequently Asked Questions about
Online Bill Statements

If you can't find what you are looking for here, please feel free to call our Customer Solution department at 1-800-818-LINC (5462).

What are the benefits of paying my bill online?

Online bill payment is easier, faster and more convenient than the traditional paper method. Receiving and paying your bills online reduces your paperwork and takes significantly less time. You can view and pay your bill at anytime from anywhere you have Internet access -- at work, home or on the road. With Online Bill Statement, you also have the ability to access your payment history.

How much does Southern Linc Online Bill Statement cost?

Nothing! There are no enrollment fees and no maintenance fees.

How do I sign up for Online Bill Statement?

Enrolling should only take a few minutes. You will need your most recent paper bill with you during the enrollment process. As part of the authentication process, you will be asked to enter information from the paper bill such as your account number and other personal data. Once you have enrolled and chosen a password, you will receive a confirmation that you are enrolled in the service. If you have any questions during the enrollment process, click on the "Help" tab in the upper-right corner of your screen, or call the Customer Solution Center at 1-800-406-0151.

How will I receive my electronic bill?

After enrollment, customers will receive e-mail notification when new bills are available for view and payment. Once the e-mail is received, customers can go to the secure site to view, pay and/or print their bill.

Will I still receive a paper bill?

You will receive one (1) paper bill after successfully enrolling in Southern Linc Online Bill Statement program. After that, you will receive all bills electronically. If you need a paper record of your bill, simply print the bill from the secure web site.

What form of payment can I use to pay my bill?

When using Southern Linc Online Bill Statement, you can pay from your checking, savings or money market account. Once you enter your account information, Southern Linc Online Bill Statement securely stores the information, and it does not need to be re-entered each month. You can simply specify which form of payment you would like to use each time you pay your bill.

Can I schedule my payments in advance, or set up recurring payments?

You can pay your bill anytime between the day it is available and the due date. You also have the ability to set up individual payments in advance. Or, set up recurring automatic payments to take place on the same date every month.

How long does it take to process my payment?

Your payment is processed on the day that you pay your bill, or the day that you scheduled payment to occur.

How do I receive confirmation of my payment?

After you submit your payment information, you will receive a screen confirming your payment has been accepted.

Can I access previous bills or my payment history?

Starting from the time you enroll, Southern Linc Online Bill Statement program stores your payment transactions for bills paid electronically for the previous 6 months. This payment history is available for your access anytime.

Is the Online Bill Statement site secure?

We are working with CheckFree®, one of the nation's leading online bill payment providers, to provide a secure site. There are many redundancies in place to ensure privacy and security, such as state-of-the-art firewalls that are monitored 24/7, passwords and encryption.

Are you going to share my information with anyone?

We do not share your personal or financial information with other companies. We collect, retain, and use information about you only to help us administer our products and services. We gather information about you to protect you, to properly identify you and to validate your identity.

We recognize that you expect privacy and security for the information we collect from you. We fully understand the need to safeguard sensitive information about you, and we maintain standards and procedures designed to prevent misuse of this information.