Prorated Billing

You may see a prorated charge on your statement whenever you initiate service, add service, change service plans or add features to your account. Read below to learn how these prorated charges will appear on your statement.

When you initiate service

  1. You will be billed by the day until your 1st full monthly billing cycle.
  2. In addition, you will be billed one full month in advance for your service. All subsequent bills will reflect your monthly service and feature charges plus any extra usage.
  3. All subsequent bills will reflect your monthly service and feature charges plus any extra usage.

When you add service or features

  1. Additional services and features will be prorated by the day beginning on the first day of activation until the first full monthly billing cycle. Additionally, you will be billed one month in advance for your added service or feature.
  2. All subsequent bills will reflect your monthly service and feature charges plus any extra usage.

Please note: Your cellular phone minutes are also prorated until your first full month. For example, if you sign up for Talk it up 500 (500 daytime minutes per month) your plan will cover approximately 16 minutes per day. Additional minutes are .40 cents each.

If you would like to speak to someone about your billing statement, please contact our Customer Solution Center at 1-800-406-0151 or dial 611 on your Southern Linc phone.