Southern Linc CONSUMER PROTECTION PRACTICES

The Southern Linc Consumer Protection Practices for Wireless Service includes:

• Disclosure of Rates and Terms of Service to Consumers
• Making Available Maps Showing Where Service is Generally Available
• Providing Contract Terms to Customers and Confirm Changes in Service
• Allowing a 15-Day Trial Period for New Service
• Providing Specific Disclosure in Advertising
• Separately Identifying Carrier Charges from Taxes on Billing Statements
• Providing Customers the Right to Terminate Service for Changes to Contract Terms
• Providing Ready Access to Customer Service
• Promptly Responding to Consumer Inquires and Complaints Received from Government Agencies
• Abiding by Policies for Protection of Customer Privacy, including CPNI
• Providing Consumers Free Usage Notifications for Voice, Data and Messaging Usage
• Abiding by the Unlocking Consumer Choice and Wireless Competition Act