Using TTY or TDD with your SouthernLINC phone

Definition of TTY

Requirements

How to Make a TTY Call With a SouthernLINC Wireless Phone

Ending a TTY Call

TTY Etiquette

TTY Abbreviation List

References and Resources

Definition of TTY

Requirements

• i30sx
• i58sr
• i85s
• i90c
• future phones

• Phone software must be Release-Two or higher.
• The TTY feature must be "turned on" as the default on the phone.
• A TTY device with a 2.5mm audio jack.

1. Schedule an appointment with a local SouthernLINC Wireless technician by calling your local sales office.
2. Click on this link http://www.southernlinc.com/customersupport/servdepts.asp, select your geographic area and request an appointment.
3. Call 1-800-406-0151 and a Customer Support Representative will walk you through the steps.

• A computer with HyperTerminal (Windows 95, Windows 98, or Windows NT).
• A programming cable (iDEN Data Cable NKN6521/6522)
• The unit must be provisioned with Circuit Switch Data. In order to get Circuit Switch Data provisioned on your Plus phone, contact the SouthernLINC Wireless Customer Care Department at 1-800-406-0151.
• The baud rate on the phone should be set to 19200. To check the baud rate, on the Plus series press *# 60. The menu item will read, “60=Set Baud Rate: Auto.” Press the soft key under “Ok.” Press the right arrow key until the screen reads, “Baud Rate 19200” and press the soft key under “Ok.” The screen will return to the “60=Set Baud Rate” menu item and the rate will be set at 19200. Press the soft under “Ok.” In order to change the baud rate in an im1000, see the Wireless Data User’s Guide.

How to use TTY with a SouthernLINC Wireless phone

1. Attach the unit to the data cable. Ensure that the data cable is attached to the computer’s communications port.
2. From your computer desktop, click on Start.
3. Go to Program and click on Accessories.
4. Go to and select the HyperTerminal folder.
5. In the HyperTerminal folder, click on HyperTerminal.
6. The HyperTerminal screen will appear with a window titled “Connection Description.” In the Name block, type in “SouthernLINC Wireless TTY Connection.” Click on OK.
7. The “Connect To” window will appear. In the phone number field, type the number of the TTY device you are trying to contact, using the area code. For calls to the SouthernLINC Wireless Customer Care department, type 2058743838.
8. In the “Connect Using” field, ensure that the “Standard 19200 bps Modem” is displayed. Click OK.
9. The “Connect” window will appear. Click the tab titled, “Modify.”
10. A box will appear titled “SouthernLINC Wireless TTY Connection” will appear. Uncheck the “Use country/region code and area box.”
11. Click on the “Settings” tab.
12. Click on the “ASCII Setup” option. Ensure that the “Echo typed characters locally” option is checked and click “OK.”
13. Click on the “Connect To” tab.
14. Click on the “Configure” option.
15. Click on the “Connection” tab.
16. Click on the “Advanced” option.
17. In the “Extra Settings” option, type the following text: atz1+cbst=129 (Do not put a period at the end of this line).
18. Click on “OK.”
19. The “Standard 19200 bps Modem Properties” box will appear. Click on “OK.”
20. The “SouthernLINC Wireless TTY Connection” box will appear. Click on “OK.”
21. Click on the “Dial” option. HyperTerminal will call the TTY number you are trying to reach.
22. Begin typing your message.

Ending a TTY call with a Plus phone

1. Once you are ready to disconnect the call, press and hold down the SHIFT key on your computer keyboard. At the same time, press the “+” sign on your keyboard three times. Depress the SHIFT key and the “+” key. HyperTerminal screen will read, “OK.”
2. Type ATH and press the key on your computer’s keyboard. This will disconnect the call.

• Steady glowing red flashes: Dial tone
• Slow red blinking flashes: Phone is ringing
• Fast red blinking flashes: Telephone line is busy
• Flickering red light: A hearing person answered by voice. Press the space bar a few times to let him/her know it is a TTY call.

TTY Etiquette

When two people converse via TTY, one types while the other reads. Like most forms of communication, TTY has its own standards and etiquette. For example, there are standard abbreviations that are used for convenience and efficiency.

A commonly-used abbreviation is "GA" which mean "Go ahead." By typing "GA" at the end of a transmission, it lets the person you're conversing with know when to type a response. Typing "SK" at the end of the conversation means "I'm finished." "GA" or "SK" are polite ways to say goodbye, giving the other person a chance to get in any last thoughts before hanging up.

Another commonly used abbreviation is "Q," which is often used instead of question mark because it is easier to type. Using other punctuation is up to the individual. Some people use periods and commas, others do not.

"STOP" may be used when the conversation is garbled. A garbled conversation is one in which letters, numbers, and characters appear on the screen instead of words. If this happens, allow the person to finish typing their message. When you see "GA", type "STOP. PLS REPEAT."

A list of commonly used abbreviations is below.

TTY Abbreviation List

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References and Resources